The Pharmacy Planet Podcast: The Deltera Health-Tech Journey & The Future of Pharmacy Services | Boo x Daniel Wright

Boo Dhaliwal: Oh, okay.

Okay, Dan, so. You provide a health tech infrastructure for pharmacies right now. That just sounds very, uh, abstract at the moment. But I think before we get into exactly what Deltera does, just tell us a bit about yourself. Dan, where did you start? Are you, uh, a pharmacist? Are you, how did you get. How did you get into this in

Daniel Wright: the first case?

Yeah, absolutely. So I, I am a pharmacist. I'm a registered pharmacist. I haven't actually practiced in the past, sort of three to four years, um, as I started to, to kind of move away from, from, from that in, in pursuit of other interests. But yeah, I, I went to Sunland, uh, university in 2006. Qualified in 2011.

Um. Spent all my career in community as a pharmacist, and that was with Peak Pharmacy Group.

Boo Dhaliwal: Oh,

Daniel Wright: right, okay. Um, who are a, a, a really, uh, good and, and valued clients of ours to, to this day as well, which is nice. Well,

Boo Dhaliwal: you have to say that now, if they're a good and [00:02:00] value client.

Daniel Wright: Yeah. Yeah. Uh, no, to be fair to Pete, you know, I think they were there at the very beginning of the Deltera, um, you know, journey.

Okay. Um, in terms of. Uh, the initial opportunity and platform to, to start creating some of the stuff that we do. Um, and we very much, you know, enjoy supporting them, just, just like everyone else really. Um, so yeah, so I think it was in the, around about the COVID year actually, that I was doing a, um, I became a chartered manager.

Um, so I really wanted to kind of like gen, you know, go into more generalist sort of topics in terms of my personal career and development, um, away from pharmacy, but more thinking about, you know, how do we, how do we actually manage. Pharmacy or a healthcare system.

Boo Dhaliwal: Okay, so you're in community pharmacy.

And you thought you, you thought your skillset was better used elsewhere, so you decided to look into these other roles and then you got these other qualifications, and then you thought, right now, now what do I do? Right?

Daniel Wright: Yeah. But potentially, I'm sure we've all faced it at different times as pharmacists in our [00:03:00] careers, we have our, we have our own version of what our career.

Should be in pharmacy. Yeah. And, and, and nothing goes to plan. So, um, perhaps opportunities not arising when, when we would like them to, you know, to progress and things like that. Which, which is fine. You know, pharmacy's been changing, um, so much as an industry and, and as we know, margins are getting tighter.

So I think management structures and things have become, have had to come, become leaner. Um, so I actually then with that skillset went into management consulting. Um, for a, for a sort of like a, a boutique consultancy, okay. Um, working for ICBs Hospital Trusts and even, even at a country level in Northern Ireland, um, you know, where that skillset, whether it be discovery projects, whether it's be formal procurement projects of, of radiology systems within, you know, within an ICB, you know, going into several hospitals, you know, how do we formally do that and, and assess those systems and understand the value.

So, um, that was my kind of intermediary before then, Deltera, quite clearly, they needed my. Full-time attention, uh, which is about two years ago.

Boo Dhaliwal: Okay. So how did, how did, [00:04:00] only two years ago, right?

Daniel Wright: Yeah. We've had a very, very quick kind of period of growth really. Um, yeah.

Boo Dhaliwal: Okay. How did you, um, so how did you get into ro?

Who owns ro? Are you one of the founders?

Daniel Wright: Yes. I'm, I'm one of the core founders, so there's myself. And, uh, a superb chap called Dominic. Okay. Dominic Good. Who's a software engineer by background.

Boo Dhaliwal: Okay, well that's convenient for this sort of business, right?

Daniel Wright: Yeah. Well, in my back when I was forming the company, you know, um, it, it was, it's effectively, you know, it's a new journey.

It's a new, if you almost imagine you've got a bus and you think, well, who do we need on? On this bus. Mm-hmm. You know, what, what expertise do we need? And I mentioned at the beginning when you was asking me about, you know, who is Deltera? Every, every single person in our team has got so much experience in their respective background.

Okay. Um, and we work tremendously well together, you know, as a really nice, agile and supportive team. It's really enjoyable environment at the moment. Um, so yeah, so I think Dominic and myself we're the majority shareholders in, in the company. Uh, we then have, uh, two more directors, which is our design director, Frankie, [00:05:00] and our medical director, uh, Tom, uh, Frankie's done some tremendous work in terms of front end web development.

I think, um, he actually built the Darktrace website, which sold for, uh, the company sold for 5.4 billion last year. So imagine, wow. Are they

Boo Dhaliwal: still working?

Daniel Wright: No. No. Yeah, so, uh, so he, he, he, he was the, yeah, he managed, he built, he needed

Boo Dhaliwal: a little bit more. He,

Daniel Wright: he built and managed the, the website for that company.

Sorry. Oh, okay. But the, the budget for that was, was, well, as you would imagine, as it would be for a multi-billion dollar. Um, you know, company, so tremendously talented and he, he leads all the design across our platform, uh, and indeed when we're, uh, providing websites as well for our clients. You know, that's the man who's doing it

Boo Dhaliwal: Well, I, I'm surprised because there is so many other competitors doing similar stuff, and I think this is health tech across the board.

Someone sees a gap in the market, they're try and address that gap, and then it's almost like mission creep. You can't address that gap without addressing. There's another reason why they can't onboard you, and then you go into this [00:06:00] other side. So as an example, is anyone who's got, anyone who's in health tech starts.

Approaching. If you're approaching private services, you start approaching websites. You start approaching SEO, you start approaching, uh, integrations with NHS. It's just mission creep, right?

Daniel Wright: Yeah.

Boo Dhaliwal: So there's so many people doing it. Like if I would've thought that. So many people, the competition's just immense.

What's so good about Deltera?

Daniel Wright: Well, firstly yeah, you're absolutely right. I mean, um, you, you've gotta focus and know what you can do, what you've got the capacity to do as a company.

Boo Dhaliwal: Okay.

Daniel Wright: And, and stick to it. Or else, or else effectively you're going to, you know, you're gonna have that dissolution of resource and focus.

Boo Dhaliwal: Yeah.

Daniel Wright: Which means that all the individual parts of your system that aren't quite as good or as well maintained. So that, so the idea of like the, the one system that does it all, I. Firstly, don't believe in, um, what we've defined Deltera as is, is private services infrastructure or pharmacy services infrastructure, you know, for the moment and staying well [00:07:00] within, within those.

But would you say

Boo Dhaliwal: the core is private or just general pharmacy services?

Daniel Wright: The core is private. We moving of course, towards, um, NHS services been a long ambition and it, and, um, you know, and, and, and that will become part of the platform, you know, um, with, without, without question.

Boo Dhaliwal: Now how do you see. How you guys fit in with PMRs or patient, you know, the, the anchor product that every pharmacy has within, uh, every business.

Daniel Wright: Yeah. So we've got some really good conversations underway now with, um, you know, with some, some of the PMR providers. Um, I think that's happened in a nice way where, um, there's a prominent PMR provider at the moment, APA Tech who everybody's speaking. Yeah. We use them very highly of, yeah. Yeah. Um, and again, I think that, you know, really en capturing a lot of that efficiency in, in those particular dispensary processes.

So, um, and I agree because, you know, when, when you get a private prescription, uh, out of Deltera or the core, uh, platform as it is now, or certainly with prescribe, which is, you know, we're gonna be doing a lot of private prescribing [00:08:00] for patients is we want that to drop immediately into the workflow of the pharmacy.

Boo Dhaliwal: Yeah.

Daniel Wright: And there's a range of things that, that need to happen. There's a number of APIs that are required to make that one simple functionality happen. Lots of verification. Make sure that we send in, you know, uh, Daniel Wright, who's born on my birthday.

Boo Dhaliwal: Yeah.

Daniel Wright: Uh, my prescription to the Daniel Wright in the system that wasn't born on a different birthday, you know, and all these different things.

So, um, absolutely I think, um, something that's going to be happening. That's already started in a, in a really nice way. And we've got some, um, we've got our targets for interoperability on our, on our roadmap.

Boo Dhaliwal: Okay. So moving off, uh, Deltera specifically, um, as a general industry, where do you think pharmacy's at, at the moment?

Where do you see it going? What's your thoughts on the phar? And when I say pharmacy, I generally, I mean, you work in community pharmacy, but pharmacy is a profession. Medicine supply. What do you reckon?

Daniel Wright: I, I've become quite siloed in many ways just to [00:09:00] pharmacy services, to be honest. So I'm, I'm, I'm genuinely not.

You aware? Have an

Boo Dhaliwal: opinion.

Daniel Wright: Yeah. Yeah. When it comes to, um, well, what, what, what I could say,

Boo Dhaliwal: well, you're gonna have to make something up on the spot. You could say off. So what you're trying to say is, I actually don't have a clue. No, you, I only do pharmacy services. Why are you asking me this

Daniel Wright: medicine supply, specifically pharmacy operations.

Boo Dhaliwal: You're not gonna get re-registered with the GP at this stage. They be like, this guy doesn't have a clue. A profession is,

Daniel Wright: um,

Boo Dhaliwal: so yeah,

Daniel Wright: no, where, where, where I think it's going is, you know, is, is absolutely a, a, there's a huge amount of opportunity that. There are, uh, some, some people, some companies that are really, really, um, working.

You know, very correctly and, and positively towards seizing that, that opportunity. And, and for example, I mentioned, you know, we see adverts now on TV for non pharmacy providers, um, offering things like mental health services, erectile dysfunction, hair loss, et cetera. You think, well. Not really. If we're doing things absolutely, in the [00:10:00] best possible way, should be a really good experience at a pharmacy.

Yeah. Or maybe through their online offering, you know? Um, I think as now of it's, it's the biggest change in the sector. Um, and change is only accelerating as well. It's only gonna get faster and faster, but, you know, there's a huge transition from dispensing to services.

Boo Dhaliwal: Yeah.

Daniel Wright: That's where five years ago when, you know, our, our industry leaders were talking about that, that was a big driver I thought.

Well, how do we do that? Yeah. What, you know, what's the system that gives that, makes that possible? You know, and, and, and, and we've got to where we are today with our, our opinion on what that should be. You know? Um, I think now we've got the new ips coming out. That's, that's a great thing. Um, I think there's a lot of governance that needs to be in, built into the systems.

Um, for the superintendents and the professional service leads to actually manage that and support those people, rather than just saying, well, I've, I've got access to a private, a prescribing system, and off I go. Yeah, it's gotta be mapped to the competencies, individual people's learning and development and, and all that.

So that's a big [00:11:00] heart. You know, it's at the heart when I mentioned go. In Deltera, it's all those structures that you don't necessarily see in terms of just using the system to consult and prescribe, you know? Yeah. Really supporting the pharmacy. Um, but within that, I think, you know, we really need to be thinking about sort of all the innovative ways across pg ds and across private services that we can serve communities and local health needs.

And I think that. Will work really well also to encourage National Commission Commissioners to think, well, there's actually all this capability and capacity.

Jen: Yeah.

Daniel Wright: And it works itself back round then to hoping that, you know, from, uh, national budgets we'll get commissioning for services as well and, and, uh, you know, but, uh, in terms of the NHS contracts, it's that, that's the type of stuff that I'm, I'm really, I'm not, uh, I don't have anything, you know.

Boo Dhaliwal: Okay.

Daniel Wright: Than much rubbish.

Boo Dhaliwal: Okay. Okay. In terms of health tech generally, um, I know you were in Dubai recently, a a, an expo, um, health tech is growing in, in, in the uk but I'm finding that as an entrepreneur, uh, growing a business in the uk I think there's a, [00:12:00] there's a lot of barriers. Yeah. There's a lot of barriers.

And you sometimes wonder, is it even worth it? Yeah. Mm-hmm. So is it worth it? 'cause the amount of. Blood, sweat and tears that goes into growing a business is, is man. What's your thoughts on either the international market or health tech generally, or where you think Del Tera is gonna grow?

Daniel Wright: Well, we, we certainly, you know, the UK is absolutely our base, our home, our, our

Boo Dhaliwal: focus,

Daniel Wright: you know, our focus without a doubt.

Um. What, what we, uh, what we can sometimes forget is how the, the natural regulatory environment and the level of excellence within British healthcare, full startup.

Boo Dhaliwal: Yeah.

Daniel Wright: Um, particularly then with, with blending technology, um, with, with healthcare, creates a really, really exciting offering. Four other, other markets in the world who have similar public health challenges to the way to what we have in the uk.

Okay. So, um, we know we've got an obesity cha, uh, challenge at the moment. Um, we've got issues in terms of capacity, full stop in primary and secondary care. So when we look at the NHS 10 year plan, you know, moving from hospital to [00:13:00] community and moving from treatment to prevention, those problems exist in other countries.

Boo Dhaliwal: Okay.

Daniel Wright: They're actually far less mature in many ways than our health system as much as we, we can sometimes criticize it. It's a tremendous thing. The NHS, you know? Yeah. And the people within it particularly.

Boo Dhaliwal: I'm gonna criticize. I don't think it's tremendous at all at the moment.

Daniel Wright: Well, no,

Boo Dhaliwal: but I think it's horrendous.

Maybe not tremendous.

Daniel Wright: Yeah. The operate Operate, yeah. The operate, how it's being operated. Absolutely. Um, I think at the heart of it is a, is an amazing thing. Inefficient. Yeah, absolutely. And poor

Boo Dhaliwal: value for money.

Daniel Wright: Yeah. Yeah. The outcomes are not there.

Boo Dhaliwal: What's so good about exactly

Daniel Wright: what's, what you were saying.

What's frustrating is you see you, so I I speak specifically about the people. 'cause you have the, you can always have the best systems things, but it always comes back to people providing care.

Boo Dhaliwal: Yeah.

Daniel Wright: And we've got amazing people. In, in the health service. You know, I agree with you that doing wonderful things.

I think if we give those people the systems and, and the, and the efficiency, then it could, it could really be a great thing. There's, you know, with 42 ICBs each with their own sort of regional healthcare record, those things [00:14:00] aren't interoperable. We don't have a national sort of database of patient data, um, that there's so many policy things that need change in, in order to simply say, well, let's just get an it, a new IT system.

And it's unfortunately not that simple. Yeah. Um, and that's, that's what I certainly saw in, in my consulting days. You know, it, it's, it's. Pretty obvious what the solutions are, but there's so much policy and governance and bureaucracy restricting that. I think we, we do have some curiosity, I would say, at this stage in, in some other markets in the world where you can think, you can really see that.

Like

Boo Dhaliwal: which one I'm curious as well.

Daniel Wright: Well, the Gulf states are really interesting, you know,

Boo Dhaliwal: I mean, the economies are flying there.

Daniel Wright: Yeah.

Boo Dhaliwal: It's probably a bad word to use right now 'cause there's like missiles flying around there at the moment. But, um, while we're recording this, that, that's around wars going on.

So it is a, is it a,

Daniel Wright: it's just, it's just. Beggar's belief, doesn't it? What, what, what happens from time to time in our, in our world that we're on this, this, this rock that we're, it just happened. We're just floating around in space and these, these events happen and

Boo Dhaliwal: yeah, but other than that, uh, in terms of the economies, they are [00:15:00] absolutely flying.

I find there's a, there's a kind of entrepreneurial buzz. Whenever you go to states like Dubai, it feels like everyone's trying to get on and move on and remove barriers. Whereas I find trying to get anything off the ground in the uk I'm finding that actually people find reasons to erect barriers and you're forever just like I find it, it's.

It's

Daniel Wright: hard work. It's, it's definitely a systemic problem because when you, when you speak with, you know, your, your chief information officers, for example, of an ICB huge role, they're, they're in charge of all policy locally. Yeah. They're absolutely hamstrung by regulation. So it's not their choice.

Boo Dhaliwal: Yeah.

Daniel Wright: It's just that I can't do this because of this, or if we approach that, that's gonna be an 18 month program that's gonna cost x million pounds and there's no budgets at the moment, either capital or revenue. So. They're just in a, they're just in a place of stagnation really, I think in the, and that, and that's what comes back to funding and investment, you know, at that level.

But also then policy isn't, [00:16:00] isn't supporting in the way that we can see, um, they've got fewer restrictions in, in, in those states. But there's an argument then to be made is, well, have we learned some lessons that have informed the policy? Um, which, you know, if you, if you just, if you just released it and, and had that kind of more free for all approach.

Yeah. What would be the consequences to. People at the heart of it, patience, you know, in,

Boo Dhaliwal: you have to,

Daniel Wright: but what, until this happens, and who's responsible for that? And there we go. Well, not me.

Boo Dhaliwal: No, I think, I think right now, um, the NHS is shooting. Uh, itself in the foot because there's a lot of businesses that are kind of working in the periphery private businesses, trying to bring some entrepreneurial zeal to, uh, to the way, uh, to the efficient workings of the NHS.

But because there's so many barriers, a lot of people are just turning away and moving to private service, and they're losing a lot of good entrepreneurial talent

Daniel Wright: elsewhere. So it's well selling to the [00:17:00] NHS. Is tremendously difficult 'cause you can't sell to the NHS and it goes in across England. You sell to an individual?

I ccb Yeah. There's 42 of them.

Boo Dhaliwal: Yeah.

Daniel Wright: So that you, you, you can imagine if you want to put a product in England Yeah. You've go to that 42 times.

Boo Dhaliwal: Yeah.

Daniel Wright: And they might have all the, you know, different suppliers for

Boo Dhaliwal: that vested interest along all the way ago.

Daniel Wright: Potentially. Yeah, I, I, I've, I've, I've generally my opinion, I've, I've met good people trying to do good things and are efficient and are using good methodologies to do it.

You know, it's, um, it's, it's, it really has gotten into a, it's grinding into a halt, hasn't it? I think we see that as patients now, which is a, is a real shame. And, and then when they can't adopt those. There's people, you know, you have like a clinical intrapreneurs program in the NHS. Okay. Which I really like that.

So basically saying if you're a clinician or if you're someone that works for the NHS and you've got a good idea and you think it's gonna have a good impact on patients or efficiency, well, there are programs to develop that as well. But when you look at the overall uptake, it's quite, it's quite low really.

And it all comes back to, to budgets, [00:18:00] you know, investment. Yeah.

Boo Dhaliwal: No, I think it's decision making as well. People don't wanna put their name to, to something and, you know, signing off on something, it's just,

Daniel Wright: but then, but then that's the bureaucracy, you know, you do a, a full formal five cases business case to do that.

Well, a decent one of them is gonna takes six weeks to put together. Yeah. You're paying someone who can do that. It's, it's a lot of money just to write a business case for this product and it's, uh, yeah. And that those are the things that would justify the investment over a life cycle within. The ICB, you

Boo Dhaliwal: know, and I, I, uh, if I was a business, especially a healthcare bus, health tech business, um, trying to work with the NHSI do think.

Do I spend the next five to 10 years, you know, like working with them to try and integrate this? Or is the opportunity cost? I've gotta look elsewhere and see whether the my talent or value can be, uh, you know, so opportunity cost, right? Yeah. Spending, uh, spending that long time building that relationship and integrating something which might have little.

Little return at the end of it.

Daniel Wright: Yeah, [00:19:00] absolutely. So we, and and this is, I think the, the, within any business you've gotta have variation, haven't you, across what you do. So with, with us sort of having more strings in our born now from websites to apps, you know, you, you, you, you do need to kind of, um, you know, create that variation, but also then in your market as well, you know.

So, um, we've had a a, a really, and, and, and the growth that we, that we see ahead is very strong as well. Um. Which, which is great that, and that's certainly why the UK remains our focus. I think we've, we've got real interest in, you know, some of those Gulf states, you know, UAE Saudi.

Boo Dhaliwal: Yeah.

Daniel Wright: Um. But equally I've heard, you know, from people that, that currently do business in, in those states that equally things can take ages.

You know, we, we suspect that they'll just go, yeah, that's a great idea. We'll buy it. Let's put it in place. There's times where people have gone from, they've had a year's pause and gone, yeah, okay, we're ready for it now, and there's no communication and so. The grass isn't always greed.

Boo Dhaliwal: Yeah. I think if you're relying on central healthcare systems to make decisions, it's not easy.

Wherever it is. No, it, it's, it's difficult. But I think [00:20:00] in terms of the private offering and, uh, potential uptake of, of health tech, um, it's a lot better in other countries I think. Yeah.

Daniel Wright: I mean, world Health Expo was, was, was just crazy. I mean, um. You know, our, our pharmacy show that we have every year, of course, in, in Birmingham, is a brilliant event.

Um,

Boo Dhaliwal: it's not brilliant. Why are you saying that? You, you and I both know it's not a brilliant event. It like, you know, if you go to it, the pharmacy show, I've seen it over the last 20 years and. Now it feels, it's almost like a, a regional trade fair or something. It's the sort of thing you'd have in the middle of America, some unknown, some unknown state in some unknown little town, and they'd have something similar.

Um, it's hardly the pre preeminent show of the uk

Daniel Wright: I think it Well, no, I agree with that. I, I went to the primary care show.

Boo Dhaliwal: Yeah.

Daniel Wright: So you think, wow, that'd be bigger. It was on, that was woeful.

Boo Dhaliwal: I can

Daniel Wright: imagine. I've never heard of the thing well there. Do you know what I mean? Yeah. That was at the [00:21:00] Excel in London.

It was just, it was about the size of half a football pitch. Yeah. Really poor offering. Um, I think, I think on balance, I think it's good. It certainly from, from a, from a social perspective, I love bumping into people. I went to university, it brilliant. You never know you're gonna bump into, I'm a big hug with and that, and, uh, but I, I think I, I, I like it.

I think it's a positive thing. You know, for the sector that, that we have that event that we can, we can go to. And of course there's other ones now, you know, that are, are popping up as well. Um, so pharmacy shows are doing a, you know, the, they're kind of the, we're at in Northern Ireland with them, um, in January and, and we're at, they're eventing September in Edinburgh.

It's a much more focused kind of trade show. Really. Oh, okay. I think it's better for suppliers to be honest with you. But if you're, if you are a, you know, a pharmacy owner, it's a real good collection of suppliers in, in what is. Becoming a more competitive market, you know, which is only a very good thing, you know, competitive markets ultimately are better for everyone within it.

Yeah. Uh, but they drive innovation and value for, [00:22:00] for clients ultimately. So,

Boo Dhaliwal: yeah. Yeah. So you, so you think, yeah, you were gonna, you were mentioning, but the Dubai one in comparison

Daniel Wright: Oh yeah. You didn't

Boo Dhaliwal: finish,

Daniel Wright: sorry. Yeah. So the Dubai one was absolutely colossal. Um, I would say colos, I'm trying, I'm trying to, it's, it's dozens and dozens.

Of the times larger than the pharmacy show itself in terms of a space, but you've literally got,

Boo Dhaliwal: what sort of stuff have they got there? What, what kind of,

Daniel Wright: they're absolutely mad on ai.

Boo Dhaliwal: Yeah. Everyone is, mm, aren't you guys? I was gonna mention that actually. It's on my list.

Daniel Wright: Yes and no. I think what, what we have a, a different attitude towards AI and, and certainly, um, there's, there's a question then is, is firstly, is the AI offering truly ai or is it just very good, clever coding?

Boo Dhaliwal: It's just algorithms, isn't

Daniel Wright: it? Algorithms, you know. Well, I

Boo Dhaliwal: think. Is just algorithms of Yeah. Very rarely is anyone,

Daniel Wright: yeah.

Boo Dhaliwal: Is anyone offering

Daniel Wright: anything else? Yeah. So we could, we could bad our product up and try and convince some people that you, its AI and it's great. You can't do it. Now you've

Boo Dhaliwal: just told everyone on a,

Daniel Wright: well, this is just because we're, this is 'cause we're, you know, a [00:23:00] transparent and, uh, you know, company with our, with our clients, we wanna deliver value and say exactly what it is.

Boo Dhaliwal: Yeah. I think everyone's gonna be integrating some sort of ai. In their systems, uh, eventually, but I think it's, everyone's trying to jump the gun a little bit by just calling their system, uh, yeah. Uh, or implying that their system is, is using some sort of real AI where it's, it's, it's, it's really not.

Daniel Wright: We, we are cautious.

We, you know, we always want, whatever, whatever we do deliver to the market has to be excellent because of what's, what's has

Boo Dhaliwal: to be. Excellent.

Daniel Wright: Yeah. I like

Boo Dhaliwal: it.

Daniel Wright: If you think you can't deliver, you know, would

Boo Dhaliwal: be very good.

Daniel Wright: Well,

Boo Dhaliwal: it's not good enough.

Daniel Wright: Very good. Yeah. Well, was it, I think it was, uh, is it m saying it like good enough won't do or doesn't do something like that?

It's a good sort of thing. You say it's good enough, it's not, it's not good enough, you know, 'cause that's not the, but it does, you know, because you, when we start thinking about, you know, prescribing for patients who are attending could be quite ill. You know, they gonna decide, do we need to refer?

Boo Dhaliwal: Well, well, they probably are gonna be, if the patients.

But yeah.

Daniel Wright: Oh,

Boo Dhaliwal: alright.

Daniel Wright: I say so [00:24:00] tens acutely unwell.

Boo Dhaliwal: Alright.

Daniel Wright: Okay. You wanna check, don't you? That you don't need to refer them for sepsis.

Boo Dhaliwal: Yeah. Yeah.

Daniel Wright: You know, if you say, yeah, it's some antibiotics, you'll be better. Get in touch in three days, you're not better.

Boo Dhaliwal: Yeah.

Daniel Wright: If you've not properly assessed, are they already at a stage of pre sepsis and on all the appropriate safety net in?

Um, so as much as actually providing care, you want to document that the care you provided. Two years ago. Yeah. If we suddenly find ourselves in coroner's court, it's actually really robust. And yes, it was appropriate that you treated them for that infection. Um, there was nothing indicating at that point in time they should have gone to a hospital.

If in fact, let's say, heaven forbid, the patient died of sepsis five days later, you know, these, these things happen. Um, so these are the things we need to build into the design of, of platforms, you know, that people are gonna use.

Boo Dhaliwal: Dan, um, as you know, you know now that we, uh, we ask our guests to support their, uh, own chosen charity and donate something towards it.

So who's your chosen charity? Uh, why and how much are you donating?

Daniel Wright: Yeah. Um, so I think this is a really [00:25:00] nice, nice part of what, of what you do. Firstly, um, my chosen charity is, uh, brain Tumor Research. Uh, okay. That's in, in tribute to my, uh, dear late mother who we lost, uh, 18 months ago. Ah, that's a shame.

Um, we had three months from when we discovered, uh oh. So it's

Boo Dhaliwal: quite aggressive.

Daniel Wright: Very aggressive. Yeah. We, it, it was effectively, it was at the last stage, it was stage four glioblastoma when, oh, uh, we had something the size of a ping pong ball, uh, the back of her head, bless her, and a couple of other things.

So, uh, she was 60.

Boo Dhaliwal: Oh,

Daniel Wright: amazing woman. It's not all, all really. No, no, no, no. Amazing woman. Um, miss her very, very dearly. And, uh, and yeah. And then in, in realizing, you know, once you're then in the thick of it, you think, well, what can we do? You know? Yeah. That kind of thing. Well, actually you realize that for, uh, almost two decades, you know, there's not been any new treatments.

That's all. Really? No, no. It's such an, uh, an

Boo Dhaliwal: surprising, really.

Daniel Wright: Mm-hmm. Yeah. Which is, is is sad. Really. So you've got radiology and then you've got, [00:26:00] um, I've forgot the name of the chemo that she was on. Uh, but it's a single tablet.

Boo Dhaliwal: Yeah.

Daniel Wright: Um, and yeah, she, she, she rang the bell, um, bless her, but then we lost her unexpectedly two weeks later.

Yeah. So, uh, it's probably

Boo Dhaliwal: catching it early, I think is the key. Right. So before it, before it grows to such a, a, a site.

Daniel Wright: Yeah. So I, I actually have a friend who I went to university with who's, who's had, um, a brain tumor for some time and it's in a really good place now. Alright. Okay. You and, and, and, and.

That's good. We, we can only hope that, you know, new, new novel therapies come along, whether it be immunotherapies and things like that. But, um, it's quite clear, you know, um, that, that, that there's not been any progress really, or there's been very limited progress. So, um, just as we have all the cancer charities, um, yeah, I'd like to donate, um, 500 pounds to that.

Boo Dhaliwal: Well, that's great. Well, uh, yeah, the, I'm sure they'll be very appreciative. Then, um, I ask everyone to join the revolution. Yeah. Which is to make pharmacy great again. Yeah. Um, because we've got all, we've been going through a bad patch. Yeah. [00:27:00] So we

Daniel Wright: have,

Boo Dhaliwal: yeah. Yeah. So right now, pharmacy to join the revolution, we have loads of merch.

Mm-hmm. For a start now. We've been, we've been mixing up with the hats lately. We've been, it's been ca

Daniel Wright: this is this. 'cause I'm from Manchester, you think?

Boo Dhaliwal: Yeah. Naturally.

Daniel Wright: Wear a

Boo Dhaliwal: booking hat.

Daniel Wright: Yeah.

Boo Dhaliwal: Yeah. We're gonna think you're gonna start raving. We're gonna give you a etab. Turn the music off. And then we're only joking by the way.

There's no drugs. But, um,

Daniel Wright: let's have a look. This is nice.

Boo Dhaliwal: Yeah. It's all, what do you

Daniel Wright: think?

Boo Dhaliwal: You're all, all, yeah. It suits you. Perfect. It's all Oasis.

Daniel Wright: I'll take you where the next gig I'm at. You know I'm gonna be, I'm gonna have this on.

Boo Dhaliwal: Are you a Manchester football fan as well?

Daniel Wright: I am indeed. Yeah.

Boo Dhaliwal: See,

Daniel Wright: come on,

Boo Dhaliwal: United.

Daniel Wright: I'm really, really lucky in that my wife is a bigger fan. Than I am.

Boo Dhaliwal: Oh,

Daniel Wright: really? So there's no trouble having the football on, uh, in, in our house, which is um,

Boo Dhaliwal: that's

Daniel Wright: a

Boo Dhaliwal: bonus.

Daniel Wright: That's a plus. I'm, I'm a lucky man and in fact, her father, uh, my father-in-law, great guy, has two season tickets at United.

Boo Dhaliwal: Oh, really?

Daniel Wright: He's had them 40 years. So, [00:28:00] um, yeah. So you are

Boo Dhaliwal: offering him out to anyone who's watching this podcast. If you buy, if ever you wanna go, if you

Daniel Wright: sign up to Deltera,

Boo Dhaliwal: if you sign up to Deltera, he'll take you to a United game. Um, so the Theater of Dreams, and that's an official thing, right?

Daniel Wright: So the Theater of Dreams, you know.

Boo Dhaliwal: Well, it's not for me anyway, because, uh, I would, would it be, would support Arsenal?

Daniel Wright: Alright. Do you think you'll do it

Boo Dhaliwal: this season if you don't do it this season?

Daniel Wright: I You

Boo Dhaliwal: think

Daniel Wright: you'll

Boo Dhaliwal: Yeah, I, I think so. I think we're just gonna scrape by. I don't think it's easy, but I think, I think we'll do it this season. Um, some more merch for you

Mash: by the way.

Boo Dhaliwal: Yes.

Daniel Wright: Oh, thank you.

Boo Dhaliwal: We need you to promote as much as possible. Yeah.

Daniel Wright: Yeah.

Boo Dhaliwal: Um,

Daniel Wright: thank you very much and thank you for having me.

Boo Dhaliwal: Right. Dan got the quick, quick fire questions for you. As you may or may not know they are AI generated. I have zero input into these. Yeah. Don't you love it? AI generated. I love it.

Not an algorithm.

Daniel Wright: Well, it'd be, it would be scary if it is AI generated, how much it knows about me to ask these questions.

Boo Dhaliwal: Yeah, [00:29:00] but we're not gonna talk about your drive down and any traffic or anything like that. It's not, it's not that specific, but, um.

Okay. I'm gonna, Hmm. I'm gonna work backwards. Backwards here on these. Okay. If pharmacy didn't exist, what career would you have picked? Hold on, I'm not gonna let you answer this yet.

Daniel Wright: Right.

Boo Dhaliwal: I've got the team here. Yeah. And I just wanna know, if Dan was not a pharmacist, what job do you think he would've been doing?

You're gonna have to cut the silence out. Come on girls. Hurry up.

Mash: I dunno. I dunno.

Boo Dhaliwal: What job do you think, does he look like somebody who's a pharmacist? I don't think so. If he's wearing a bucket hat for God,

what do you, what do you, what job do you think Where In a band. In a band.

Daniel Wright: I haven't got a music.

Boo Dhaliwal: You musical instrument? No, I got no

Daniel Wright: rhythm.

Jen: Oh, [00:30:00] DJ for a boiler room. Yeah, you can pull it up. Really? Yeah. Bucket. Hundred percent.

Boo Dhaliwal: D. A did. Is this all hat related now? Just because you've got the hat on.

Daniel Wright: I, I begrudgingly tried once for about five minutes on some debt and I just, it just wasn't me.

Jen: Oh.

Daniel Wright: But, but I'll take that though. I'll take that.

Boo Dhaliwal: I, I, I think he, he would be good at some sort of customer relations, so I think he's fallen into the kind of right job. Yeah. I think he'd be good. Yeah. You talk a.

Daniel Wright: Right. So next question. He didn't

Mash: answer.

Boo Dhaliwal: He was

Jen: author.

Boo Dhaliwal: Oh, sorry. I forgot about that.

Daniel Wright: Oh, my word. Well, so I got into pharmacy accidentally.

Boo Dhaliwal: Sorry,

Daniel Wright: I got into pharmacy accidentally, or rather through clearing. So, uh, I, I actually flunked my A levels because I was 'cause you wanted to

Boo Dhaliwal: do something else?

Daniel Wright: Well, I was, I was on my way to medical school.

Alright. Um, which is what I thought I wanted to do back then. I know. 'cause my wife's a doctor. I definitely couldn't do that. Yeah, yeah. Um, so that's a good thing. As it was, it was. Dread, you know, it was, it was really sort of, uh, bad at the time, you know? Um, so I went to, uh, to Sunland through clearing to pharmacy [00:31:00] and it was, I love the

Boo Dhaliwal: way I did pharmacy.

It was really bad at the time. It

Daniel Wright: was forced. I looked for any

Boo Dhaliwal: other job, any other

Daniel Wright: profession. Butland,

Boo Dhaliwal: eventually, that's all.

Daniel Wright: I think I went Sunland thinking it was on the South Coast.

Boo Dhaliwal: Yeah.

Daniel Wright: Um, not knowing

Boo Dhaliwal: Sunderland

Daniel Wright: on

Boo Dhaliwal: the South Coast,

Daniel Wright: that's where I thought it was like, where's Sunderland? You know? Oh, you must like

Boo Dhaliwal: the sheltered life.

Really? Well,

Daniel Wright: you wouldn't, why would, alright, I'm not gonna say why would you go to so, but, uh, and yeah, not really knowing what pharmacy was actually, my mum said, right, you're off to Sunland doing pharmacy. I was like, am I like, yeah. Okay.

Boo Dhaliwal: So you've got your mom to thank

Daniel Wright: and then here we are, you know.

Boo Dhaliwal: So what would, what career would it have been?

So you would've, you would've picked me.

Daniel Wright: That's what I thought I wanted to do. Now that's, that's where I was going. Now I think, well, it is an interesting

Boo Dhaliwal: pharmacy didn't exist.

Daniel Wright: If I had to start again now from this point forward, bear in mind, you know, they say that AI's gonna take over and all that.

Boo Dhaliwal: Mm.

Daniel Wright: Um, I am quite handy.

You know, plumbing,

Boo Dhaliwal: yeah.

Daniel Wright: Joinery, that kind of thing. And I often say that, you know, if you've got a leak ai, it's not gonna come and fix that in the next 20 years. So I think, um,

Boo Dhaliwal: well that's handy, handy [00:32:00] because if every we have Del Terra and he's buying, we need some bits and bobs doing in the pharmacy,

Daniel Wright: you know, if we quiet, you never know.

One month we might have nothing. I can come and have a look. Yeah.

Boo Dhaliwal: Okay. Okay. Alright. Um, Sunday roast or takeaway, if it's a takeaway, what are you having?

Daniel Wright: Um, so yeah, Sunday roast is awesome. Um, I, I'm too partial to a takeaway at the moment.

Boo Dhaliwal: Mm-hmm.

Daniel Wright: Which one? Um, I love any,

Boo Dhaliwal: any specific?

Daniel Wright: I love a Madras. I love a chicken tecum masala

Boo Dhaliwal: Indian curry.

Daniel Wright: Yeah. Yeah. Um, but I also love pizza.

Boo Dhaliwal: Okay.

Daniel Wright: And I'm really fond of Chinese. You can see the problem I have for a moment, you know?

Boo Dhaliwal: Yeah. You, you, you eating a lot of fatty foods here.

Daniel Wright: Yeah. Yeah. This

Boo Dhaliwal: does not help

Daniel Wright: stress. They say, you know, when you stress, you gravitate towards fatty food. So

Boo Dhaliwal: is there any food you've missed out? I like pizza.

Daniel Wright: All the foods. All the Turkey. I,

Boo Dhaliwal: you like the, I discriminate

Daniel Wright: basically.

Boo Dhaliwal: That's okay. Um, uh. We've kind of done this one, but it's, it is.

Come back [00:33:00] again. AI in healthcare. Okay. Let's keep it short and different if you can. Exciting opportunity or slightly terrifying

Daniel Wright: opportunity. I think we have providing

Boo Dhaliwal: good. You can kind of see that happening, can't you? With these systems? Start thinking for themselves and

Daniel Wright: Well, you pair it with robotics.

Yeah. Because that's the thing people aren't talking about. The more everyone's got AI mad, but at the same time you've got robots, humanoid robots. Well, you put those two things together.

Boo Dhaliwal: Yeah.

Daniel Wright: Force for good. I mean, think about care of the elderly, you know, bathing and all those, those kind of things. Robot.

Yeah.

Boo Dhaliwal: It's

a

Daniel Wright: bit

Boo Dhaliwal: creepy.

Daniel Wright: It is. But I think that's what we're gonna be. I'd rather that than Terminator.

Boo Dhaliwal: Yeah. Okay. Um, thank you so much Dan for joining us for the Pharmacy Planet podcast. Um, that's a wrap.

Daniel Wright: My pleasure. Thank you for having us.

Boo Dhaliwal: Thanks.

Mash: And as always be,

Boo Dhaliwal: huh?

Mash: You know what you would say?

Boo Dhaliwal: No, he's gonna say it.

Mash: He does not say it.

Boo Dhaliwal: He does. Why is it he does like, subscribe and share?

Daniel Wright: [00:34:00] Like, subscribe and share?

Mash: No, not literally. Why not you? Thanks for watching Pharmacy Planet Podcast, like subscribe, share.

Daniel Wright: Oh, right. Okay. Yeah, we can

Boo Dhaliwal: do that then go on.

Daniel Wright: Thanks for watching this episode of the Pharmacy Planet Podcast.

Make sure you like, subscribe, and share.

Mash: Love it. How? I know you watch YouTube, you just reinvent it. Yeah.

Boo Dhaliwal: It was so good as well.