Facebook Pixel

Today’s Responsible Pharmacist

Today's responsible pharmacist

19/02/2025

HARMINDER ‘HARMY’ KAUR

GPhC registration: 2061107

Pharmacist: The Superintendent Pharmacist

At this time, the above named person is the pharmacist in charge of this pharmacy. www.pharmacyregulation.org
Harminder Kaur

Pharmacy Planet Complaints Procedure

At Pharmacy Planet, we are committed to delivering exceptional service to all our customers. However, we recognize that there may be occasions when our services may not fully meet your expectations. We deeply value your feedback and take every complaint seriously, as it helps us pinpoint areas for improvement and enhance your experience with us. This document outlines our complaints procedure and the steps you can take to voice your concerns.

1. How to File a Complaint:

By Phone: You can reach us at 0800 978 8956 during business hours to discuss your complaint with a team member. They will guide you on the next steps.

Via Email: If you prefer to communicate by email, please send your complaint to headoffice@pharmacyplanet.com. Include as much detail as possible, along with your contact information, so we can respond effectively.

2. Acknowledging Your Complaint:

After receiving your complaint, we will acknowledge it within 2-3 working days. If you reach out in person or by phone, we will offer immediate assistance where possible. For email complaints, we will send a confirmation email acknowledging receipt of your concern.

3. Investigation and Resolution:

Gathering Information: To address your complaint thoroughly, we may need to collect additional information. We aim to fully understand the circumstances of your concern and may request further details or evidence as needed.

Timelines: We strive to resolve your complaint within 2-3 weeks. However, some complex issues may require more time. In such cases, we will keep you updated on the progress and provide an estimated timeframe for resolution.

Communication: We will maintain open communication throughout the process. Depending on your preferred method of contact, we will update you on the status of your complaint via phone or email.

Resolution: Once we have thoroughly investigated your complaint, we will propose an appropriate resolution. This may include an apology, corrective action, or another reasonable measure to address your concerns. We will discuss the proposed resolution with you to ensure your satisfaction before moving forward.

4. Escalation:

Request for Review: If you are not satisfied with the proposed resolution or how your complaint was handled, you can request that the matter be escalated. In such cases, a senior team member not involved in the initial investigation will review your complaint.

External Escalation: You may also choose to escalate your complaint to the General Pharmaceutical Council (GPhC), the regulatory body for pharmacies in the UK. They can be contacted at:

General Pharmaceutical Council
25 Canada Square
London
E14 5LQ

Website: www.pharmacyregulation.org

5. Continuous Improvement:

At Pharmacy Planet, we view complaints as valuable opportunities to learn and enhance our services. Each complaint is analysed to identify any underlying issues or trends, helping us implement improvements to prevent similar occurrences in the future.

We appreciate your feedback and the time you take to share your concerns. Your satisfaction is important to us, and we are dedicated to addressing any issues promptly and professionally. Thank you for choosing Pharmacy Planet.

Please note that this document serves as a general guide to our complaints procedure and may be subject to change.

The pharmacy is registered with and regulated
by General Pharmaceutical Council (GPHC)